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BOOKING & PAYMENTS

• A booking is confirmed once a deposit or full payment is received, as specified at the time of booking.

• Final payment deadlines vary by supplier and will be communicated clearly at the time of booking.

• Failure to make timely payments may result in the cancellation of your reservation and forfeiture of any paid amounts.

• Prices are subject to change until full payment is received.

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CANCELLATION & REFUNDS

• Cancellation policies vary by supplier (e.g., cruise lines, resorts, tour operators) and will be provided at the time of booking.

• Sweet Serenity Travel does not charge a planning fee for itineraries of 14 days or fewer. For itineraries longer than 14 days, a nominal planning fee applies; the amount will be discussed and agreed upon before you book your reservations. A nominal fee also applies to bookings of more than eight rooms; this fee will likewise be outlined before booking.

• Refund requests must be submitted in writing and will be processed according to supplier timelines, which may sometimes take several weeks.

• I strongly recommend purchasing travel insurance to cover unforeseen cancellations and associated costs.

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CHANGES BY CLIENT

• Request for changes (e.g., dates, names, accommodations) must be submitted in writing.

• Change fees may apply and are subject to the supplier's policies.

• Not all changes can be guaranteed, especially close to the date of travel.

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CHANGES BY THE COMPANY

• Sweet Serenity Travel reserves the right to make minor changes to itineraries or services due to unforeseen circumstances, and we will communicate with you immediately.

• In the rare event of a significant change (e.g., supplier cancellation), we will notify you promptly and offer suitable alternatives or a refund, as per supplier policies.

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TRAVEL DOCUMENTS & INSURANCE

• It is the client's responsibility to ensure all travelers have valid passports, visas, and any required travel documents.

• Sweet Serenity Travel is not liable for denied boarding or entry due to incomplete or incorrect documentation.

• Travel insurance is highly recommended and may be required by some suppliers. We are happy to assist in securing a policy that fits your needs.

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LIABILITY

• Sweet Serenity Travel acts as an agent for suppliers and is not liable for acts, omissions, or errors of third-party providers.

• Sweet Serenity Travel is not responsible for personal injury, property damage, delays, or other losses resulting from acts of God, government actions, or other events beyond our control.

• Clients agree to release Sweet Serenity Travel from liability for any such occurrences.

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COMPLAINTS

• If you experience an issue during your trip, please notify the supplier immediately to allow them the opportunity to resolve it.

• Additionally, please inform Sweet Serenity Travel as soon as possible so we can assist where appropriate.

• Formal complaints must be submitted in writing within 14 days of your return.

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GOVERNING LAW

• These terms and conditions are governed by the laws of the State of New York.

• Any disputes arising from bookings made with Sweet Serenity Travel shall be subject to the jurisdiction of the courts in Erie County, New York.

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